I want a Physical Card. What is the process for that ?

By default, we issue virtual cards to our customers. If you need a physical card, You can order it from the Karbon dashboard.

Note- Only Admin and Owner of Karbon dashboard can order physical cards for their employees

Kindly note that there is charge of  INR 500 plus GST { 500 + 90 ( 18% of 500) } for each physical card which covers printing and shipping of your card. 

It takes approximately three weeks to process and ship the card to your home or office address.

Please Follow the steps below -

1.  Login into Karbon Dashboard
2.  Select the card for which you want to order a physical card
3.  Click on Physical Card option available under Control option of the card

4.  Add the shipping address to get the card.

5. Click on use this Address

• This address will be saved as default address. If you want the card to be delivered to another address you can click edit and enter the address.
• If you want to change the default address click on change address option on top right corner.

GSTIN is mandatory 

6- If the address is correct , click on Order . 

7 -Click on continue to confirm the fee and order your card. 

8- One confirmation email will be sent to the email .

9-Once the card is shipped, one email with the AWB number and the link to track the card will be sent to the email.

And the status will also change under physical card option of the card.

10-Click yes , if the card has been received.

Note- If the card does not belong to you kindly ask the user to follow the steps mentioned in the link below to set the PIN

How do I reset PIN or get PIN of physical card ?

If the card belongs to the user of the dashboard follow the below steps-

11-Enter the card details to set pin for physical card. Click on verify card details.

12- Enter the OTP, DOB, New PIN and confirm New PIN

The physical card PIN has been set

The card is ready to use now.