What do I do if I don’t recognize the merchant listed on my statement ?

Modified on Thu, 24 Jun 2021 at 06:48 PM

Most big merchants write detailed transaction description, and it is easy to identify merchants via those descriptions.

On POS transactions and online transactions from SMBs ( small and medium size enterprises ), we see this issue - not able to recognize the merchant. 

To avoid such issues, we suggest below.


Set foreign transaction limit to 0

This will stop anyone from using your card without OTPs.



Ask cardholder to upload receipts on Karbon Dashboard



If the merchant name is not present, please reach out to the payment gateway name mentioned in the transaction description

In the past, our customers reached out to us for help on such issues, but we are unable to help. The merchant name information is not even present with mastercard or the card issuing bank. This information is only with the payment gateway or POS provider, and they were not cooperative with us.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article