I noticed an unauthorized or fraudulent transaction on my card. What should I do now ?

Modified on Mon, 19 Jul 2021 at 05:18 AM

Kindly do the below steps ASAP.

1.

Block the merchant on which you noticed fraudulent transaction

https://karboncard.freshdesk.com/support/solutions/articles/81000390848

2.

Lock your card

https://karboncard.freshdesk.com/support/solutions/articles/81000391067

3.

Send an email about this transaction to support@karboncard.com

We can then issue you a new card and investigate this issue.