How do I reset PIN or get PIN of physical card ?

Modified on Fri, 05 Aug 2022 at 12:47 PM

With Karbon card, it is easy to reset PIN via dashboard. If you got a new card and you need the PIN or you forgot PIN, just use the reset functionality to set your own PIN. There are no charges, and the entire process can be completed online.

Below are the steps.


Click "Cards"


Click the card in the list of card 


Click Reset PIN


You will get a dialog from a third-party company, M2P/YAP. We use their dialog to reset PIN due to compliance and security reasons from our bank partner. 

At times, there are issues in this dialog. Please bear with us and just try again.


Put last six digits of the card in the first field, 

and card's expiry date in the second field

If you are unable to select date, just try to type Month and year

After that, click "Verify Card Details".


Click on Set New Pin . You will now get a new dialog asking you to enter additional details about your card and new PIN.


Enter the OTP sent to your phone in the first field


Enter your Date of Birth in the second field. This dialog is not intuitive, but you will soon figure out how to fill it.


Enter your new PIN


Enter your new PIN again and click Submit.


Your new PIN for physical card is set

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article