The Refund and Return procedure is imposed by the Company to establish orderly method when requesting or filing for a refund of payments conducted through bank transfer or credit card.
If the card transaction was debited successfully but for various reasons was not settled then the funds will be refunded between 3/10 Business days.
If the transaction is a domestic transaction it takes 3/5days for the transaction to be refunded.
If the transaction is an international transaction it takes 10/15 days for the transaction to be refunded.
If the transaction was successfully settled the chargeback process is initiated. For the master card it takes 45 calendar days and for Visa it takes 30 calendar days.
the complete refund process takes 60 calendar days from the reported date till the dispute is settled
If the refund is processed by the merchant It takes 5 business days for the customer to receive the refund from the date of transaction
If the merchant is not willing to provide the refund, we have to report this with a master-card or Visa to get a refund. It takes about 60 days for the transaction to be refunded from the date of transaction.
the claim can roll on the customers favor or the merchant’s favor
Note: The above mentioned timelines and procedures differ depending on the type of transactions and response for the Merchant as well as the customer.