I want to replace my card or do not want to use it. How can I do that?

There could be a certain reason when you want to replace your card or do not want to use the card anymore.

You can replace or terminate your card from the Karbon dashboard.

In order to Cancel/Replace your card please follow the steps mentioned below-

Cancel (terminate) the card-

• Login to the Karbon dashboard
• Select the card that you want to cancel (terminate)
• Click the cancel option available under the control option of the card

Click the option "Cancel" to terminate the card.

kindly choose the reason to terminate the card and click next and enter the OTP to complete the process

The card will be terminated.

Replace the card-

• Login to the Karbon dashboard
• Select the card that you want to replace
• Click the Replace option available under the control option of the card

Click on the Replace option available under the control option of the card.

Kindly choose the reason from the available list or mention in the other box to replace the card and click next.

Enter the OTP to complete the process

The old card will be replaced with a new card.

Note- Physical cards can not be replaced. If your physical card is lost, stolen, or damaged kindly replace your virtual card and order a new physical card for the same because your virtual card details are there on the physical card which can be compromised.

Thanks & Regards