Workaround - Google Deletes Your Card

Modified on Thu, 10 Nov 2022 at 05:50 PM

Issue: Google Deletes Cards from their Account

Reason: Due to the recent RBI mandate for tokenization all merchants who have saved card information have been advised to ask customers to remove and add their cards in case if this was not done all merchants have been advised to delete the cards and advise the customers to add the card converting your card as a token.

Action Required from the Customer.

Step 1Login to your Google Ads Account 

Step 2Under settings - Go to Billing Details

Step 3Add Your Card to the Acccount and once it's added verify the card with an OTP

Step 4Once the card has been verified under the card an option is avaiable to make it as your Primary card for the account.

If at any point the card is not getting added we request the customers to follow simple troubleshooting steps. Kindly follow the link added -

In case there are issues persisiting kindly send your query with the error screenshot to


Karbon Team

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