Facebook Recurring Payment - Retrigger

Modified on Wed, 16 Nov 2022 at 07:51 AM

Due to the most recent tokenization mandate by RBI all customers who have saved their cards have been advised to have their cards re-validated for uninterrupted service.

Below are the steps which will help you to re-trigger your recurring payments.

Please Note: If there are any pending/outstanding amounts to be cleared, kindly clear or ask FB/Meta to share payment to complete the payment before you start the steps mentioned below.

1. log in to your Meta Ads Account and Under Billing, you might see this message .


2. Click on Add Payment Method and enter your primary card number as shown below

3. Kindly enter the OTP and verify the card 

4. Once the verification is complete Kindly wait 24-48hrs for the E-Mandate to start debiting the funds from the card

5. In case after waiting if the issue is not resolved, Kindly login to your SIHUB with the link shared  https://www.sihub.in/managesi/sbm/#/home/landing

6. Cancel the existing Mandate and re-verify the card on Meta / FB which will create a new Mandate in  24hrs and this will resolve the issue.

In case there are issues where the card is not getting verified on Facebook/Meta, kindly contact the FB helpdesk to assist you further.

We hope this will help our customers with recurring payments. We are continuously working with our bank and all relevant teams and we will continue to share more updates soon.


Best Regards,

Team Karbon

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