How to view failed transactions?

Modified on Fri, 23 Dec 2022 at 03:09 PM

There are some situations due to which transactions can fail. We have tried to capture few failed transactions and provide a solution wherever possible. If any of your transactions have failed, you can follow the below steps to view such transactions. Kindly re-attempt the payment once you have followed the recommended course of action.


Note: The transactions which fail due to RBI regulations, merchant / payment gateway issue or card network failure will not be captured here. 


1- Login to Karbon Dashboard (Owner/ Admin access)

2- Click on Transactions

3- Click on Rejected transaction



4. Click on View 




5. View the failed transaction details as shown below



To authorize the transactions, please refer the below article link


How to authorize non CVV foreign transactions? : Karbon Card (freshdesk.com)


Regards,

Karbon Team

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