Case study on Jupiter

Modified on Sat, 14 Jan 2023 at 01:24 PM

Context and challenge:

Jupiter has been Karbon's client since 2022. Surprising as it may be, in the short span of time Jupiter has availed Karbon's 
services, its belief in our products has been solidly established and has only been rising ever since. Consequently, one of our
newest products Forex was an instant hit with Jupiter. Many reputable banks approached the firm to handle its forex banking, 
but they chose Karbon card. Reasonable Mark up price and compliance procedure of Karbon are the primary features that 
impressed Jupiter management. 
Jupiter faced a huge communication gap with the prior Forex partner bank from the start. This raised confusion in the 
Compliance process. Besides, due to the involvement of numerous stakeholders and staff members, the paperwork took longer
 than anticipated. Hence, Jupiter decided to change their Forex banking partner. 

Insights and results:

Jupiter had a seamless onboarding process right away, and Karbon staff members were constantly available via phone and other
online interactions. The ideal interface of dashboard for teams was very user-friendly and customers demanded detailed analytics
on the dashboard. Hence, the team focused on adding in-depth invoice reports.
During the onboarding process, Karbon helped the company in opening an IDFC account within 10 days. The digital interface and 
the onboarding process pleased the CA of Jupiter and the management quickly gave the green signal to launch Karbon Forex.
With high confidence in Karbon's compliance procedure, Jupiter conducted the first modest test invoice for "AppsFlyer". The 
transaction went through without a hitch and proceeded smoothly. Vendors were reluctant to share invoices with Jupiter during 
the first few transactions. But, with Karbon's forex team's assistance, they were able to do so and everything went as planned. 
Eight to ten crucial and deal-breaker issues were posed to Karbon throughout the onboarding process; these concerns were 
promptly addressed.

The biggest hurdle was the firm being on the receiving end of poor banking services which came with delays. This was one of the 
primary reasons why Karbon's collaboration with the firm turned out to be exceptional. Additionally, the single-click invoice upload 
mechanism on the Karbon portal is a boon to team Jupiter.
Due to systematic compliance procedures,  the company opted to relocate their entire Forex remittance volume to us. This 
decision was made possible by a simple onboarding process and excellent on-demand assistance from the Karbon Forex team.
The Karbon Forex approach served as the basis for the Jupiter Forex banking and Swift transactions have been remarkably 
faultless. Jupiter steadily and consistently stopped trading with Kotak and is currently doing all of its trading with Karbon Forex. 
Their initial transactions went as smoothly as butter, which only enhanced Team Jupiter's confidence in Karbon Forex. 
Karbon's FX Process is now a fully functioning integration under Jupiter's Ops Team.




  1. Can I use my card for Foreign Merchants ?

  2. How do I set a limit for foreign transactions ?

  3. What is Foreign transaction limit?

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article