Most Common

Most Common Questions

My card transaction failed. What should I do ?
We apologize for the inconvenience. We will work with mastercard and our bank partner to resolve this issue. Please note most card transactions fails due to...
Tue, 15 Jun, 2021 at 5:48 AM
What is a Karbon payout account, and how does it work ?
Karbon provides a free account to all its customers, and the customers can use it for all incoming and outgoing payments from this account. They can pay sal...
Wed, 12 Jan, 2022 at 5:17 PM
What are my billing cycle and due dates ?
For the Standard cards, the billing cycle is 30 calendar days and the grace period is 5 calendar days. Let's say that your statement day of your st...
Thu, 13 Jan, 2022 at 2:53 PM
I want a higher credit limit. How do I get it ?
To apply for a higher credit limit, please do the below steps. 1. Login to Dashboard 2. Click on the plus sign next to Standard Card 3. Cl...
Fri, 22 Apr, 2022 at 6:32 PM
How do I issue cards to my team members ?
With Karboncards, issuing cards to employees is simple, fast and efficient. Also, you can monitor and control spends from your Dashboard.  Below are the...
Wed, 12 Jan, 2022 at 3:39 PM
What is payout, and how does it work ?
Payout enables Karbon card customers to make payments to their vendors via IMPS/NEFT/RTGS. This payment method works extremely well when your vendor does no...
Wed, 23 Feb, 2022 at 5:44 PM
I want a Physical Card. What is the process for that ?
By default, we issue virtual cards to our customers. If you need a physical card, You can order it from the Karbon dashboard. Note- Only Admin and Own...
Mon, 28 Mar, 2022 at 1:15 PM
How do I issue an additional card to my existing team member or issue myself another card?
This article talks about issuing additional cards to an existing team member ( one card already issued ) or owner ( main card holder ). Steps: 1. Login...
Fri, 14 Jan, 2022 at 1:12 PM
What are card limits, transaction limits, and forex limits, and how do I set those ?
Our product is quite different from bank, and the ability to set card limits is one of our key differentiators from regular bank cards.  Steps : 1. ...
Fri, 14 Jan, 2022 at 4:27 PM
What is cashback on my cards ?
We provide three types of cards - Standard Card, Booster Card, and Cashback Card.  By default, our customers get  -  0.2% cashback on Booster card  - 0.5...
Fri, 14 Jan, 2022 at 7:08 PM