Card Transactions

My transaction on Booster Card failed and I got a message from Karbon that it failed due to limit. What should I do ?
On Karbon cards, we provide multiple controls to our card users. Due to this, we at Karbon had to decline transactions due to the rules set by your company ...
Sat, 22 May, 2021 at 12:00 PM
My transaction on Cashback card failed and I got a message from Karbon that transaction failed due to limit. What should I do ?
We decline card transactions only if your card transaction exceeds balance or the transaction/forex limits. Let's diagnose this issue one-by-one. ...
Sat, 22 May, 2021 at 12:14 PM
My merchant sent a refund on the card, but I do not see it. What can I get the refund ?
90% of refunds are automatically processed in 3-5 working days. Some refunds especially from foreign merchants are delayed due to processing time taken by p...
Sat, 22 May, 2021 at 12:39 PM
I did not get OTP for a card transaction. What should I do ?
To ensure that OTPs are received by our customers, we send all transaction OTPs on both registered email and phone numbers. Still, if you did not get OT...
Sat, 22 May, 2021 at 4:04 PM
How can I know the amount in INR for the foreign transactions ?
In the Karbon dashboard, we put the transaction amount in currency in which the transactions occurred. This gives clarity to our customers on how much amoun...
Tue, 15 Jun, 2021 at 1:40 PM
Where can I see my card transaction history ?
We put transactions of all types of cards at one place. If you are owner or company's admin for Karbon cards, then you can view member card transaction...
Thu, 27 May, 2021 at 1:41 PM
How do I upload receipt or Invoice to a card transaction ?
Many of our customers use Add Receipt upload feature to upload receipts or invoices to the card transactions. This feature enables our customers to later sh...
Tue, 10 May, 2022 at 4:35 PM
How do I set a limit for foreign transactions ?
Our customers can set a transactions limit for all transactions in foreign currencies or forex transaction limit. If you are not planning to use the card on...
Thu, 24 Jun, 2021 at 5:17 PM
I noticed an unauthorized or fraudulent transaction on my card. What should I do now ?
Kindly do the below steps ASAP. 1.  Block the merchant on which you noticed fraudulent transaction https://karboncard.freshdesk.com/support/s...
Mon, 19 Jul, 2021 at 5:18 AM
What do I do if I don’t recognize the merchant listed on my statement ?
Most big merchants write detailed transaction description, and it is easy to identify merchants via those descriptions. On POS transactions and online t...
Thu, 24 Jun, 2021 at 6:48 PM