Card Transactions

How can I dispute a card transaction, as I did not authorise the transaction ?
I did not authorize a transaction, and I want to dispute the transaction. First, please inquire about the transaction from all folks with whom you share...
Mon, 19 Jul, 2021 at 9:18 AM
What is Chargeback ?
Chargeback refers to a situation where you as the customer want a refund but the merchant has not sent a refund to our bank. Let's say that you did...
Fri, 25 Jun, 2021 at 9:46 AM
How do recurring transactions work on Facebook and other merchants ?
Karbon VISA cards now support recurring transactions on Facebook Ads, Google Ads, Netflix, and 95% of all Indian and Foreign merchants.  Do I have to...
Sun, 12 Dec, 2021 at 4:47 PM
Does your card support ATM cash withdrawal ?
You must be glad to know that karbon card supports ATM cash withdrawal , however there are some charges associated with it. For Cashback Card INR 20...
Fri, 25 Mar, 2022 at 11:46 AM
How do I move funds from one cashback card to another cashback card ?
Let's say that you have multiple cashback cards, and you loaded only one Cashback via NEFT. Now, you want to transfer funds or do an internal transfer ...
Mon, 19 Jul, 2021 at 5:06 AM
What is surcharge , and why do I see surcharge on my card from my petrol pump ?
Let's first understand how bank and card companies make money from cards.  Whenever a card is swiped on a petrol pump or a card is used for online ...
Fri, 16 Jul, 2021 at 10:11 AM
I am unable to add card to Facebook. What should I do ?
Due to the recent RBI notification on recurring card transactions that would come into affect on September, 2021, many merchants including Facebook have sto...
Mon, 19 Jul, 2021 at 5:43 AM
I have not done this transaction, but I am getting transaction failure messages. What should I do now ?
Whenever you see any unauthorized transactions, please follow the steps mentioned in the link. https://karboncard.freshdesk.com/support/solutions/articles/...
Mon, 19 Jul, 2021 at 5:24 AM
Foreign Merchant Recurring Transaction Failure
Issue:  As of now most international recurring payments (USD,EUR & GBP) are failing . Apart from merchants using Stripe payment gateway for USD payment...
Thu, 10 Mar, 2022 at 1:03 PM
Foreign Merchant Payment alternative
Since all international recurring payments are failing due to the recent RBI Regulations and seeing businesses getting impacted. There is an alternative whi...
Thu, 10 Mar, 2022 at 1:20 PM